Are available seven days a week, we have a policy that all patients requiring urgent attention will always be seen the same day. We run an appointment system to reduce the waiting time to a minimum.

Different vets have particular areas or disciplines of interest. We are always happy to offer you an appointment with your choice of vet wherever possible.

Our reception staff are trained and the reception area is designed to make your visit as pleasant as possible. Please consider the feelings and safety of your animals and keep them under control at all times. Cats should always be in a suitable cat carrier and dogs

on a lead, all other animals should be restrained in an adequate manner.

A Children’s area is available to help entertain the children whilst you wait. They should be supervised at all times.

Before you run out of food or medication please telephone us for a repeat order. Please allow 24 hours to ensure that the details can be checked by a vet and that the items can be re-stocked from our wholesaler if necessary. The maximum legal period of repeat prescription without a veterinary check up is 3 months; this requirement is for the safety of your pet.

We sell high quality pet foods and merchandise recommended for your pets, we also offer a free delivery service to the local surrounding area. Please note that under European Pharmaceutical Law we cannot take unused drugs back into our pharmacy once dispensed.

If you are bringing your pet into the hospital for the day you will be given instructions regarding withdrawal of food and water and any other pre-visit requirements. Please arrive at the time stated to ensure that any waiting is kept to a minimum.

Our staff all understand that this can be a very stressful time for both animal and owner. We ensure to keep your pet as comfortable and stress free as possible, providing quiet, comfortable kennels which are heated and a qualified kennel maid who tends to their every need.

Visits can be arranged if you prefer not to bring your pet to the surgery, but please bear in mind that it is not always possible to treat cases at home.

In particular if you require emergency

treatment it is generally quicker to bring your pet to the Hospital, where we have all the necessary full hospital back-up of equipment, trained and qualified nursing staff, medication and aftercare all at hand.

If you do not have transport many taxi companies are willing to take you and your

pet on board, please contact our receptionist should you require details.

Unfortunately there are no NHS pets. All private Veterinary Practices are funded by the fees you pay. Prices have to be set at a reasonable level in order to maintain a good level of medical and surgical facilities. We try to keep our practice as affordable as possible. However, in order to do this we ask that payment is made at the time of treatment, or on collection of your pet after an operation. We are always pleased to provide a detailed estimate before undertaking any treatment.

We strongly recommend Pet Insurance, as unexpected accidents or illness can be expensive. Details of policies are available at reception, or visit www.vetsure.com.


If you are worried about the cost of treatment please ask before your pet is examined.

We accept cash, cheques with an appropriate card, Visa, Mastercard, Delta Direct and Switch.

We aim to provide you and your pet with a complete health care service. If there is anything you would like us to add to our

services, or any other comments you would wish to make please tell us.